Refund policy

Return & Refund Policy

All Sales Are Final

All purchases from Corazón de Oro Jewelry are final sale. We do not accept returns or exchanges, and cash refunds will not be issued.

Damaged or Incorrect Items

Please inspect your jewelry immediately upon delivery. If your order arrives damaged or you receive an incorrect item, you must contact us within twenty-four (24) hours of delivery.

Please include your order number and clear photos of the jewelry, packaging, and any visible damage. Items submitted for review must remain unworn, unused, and in their original condition.

If your claim is approved, Corazón de Oro Jewelry may provide a replacement, repair, or store credit, depending on the circumstances and product availability. Store credit will not be exchanged for cash. Reporting an issue does not automatically guarantee approval.

Custom and Special-Order Jewelry

Custom, personalized, engraved, resized, preorder, and special-order pieces are always final sale. These orders cannot be canceled, returned, exchanged, or refunded once production or processing has begun.

Wear and Damage

Corazón de Oro Jewelry is not responsible for damage caused by normal wear, improper care or storage, accidental damage, exposure to chemicals, or unauthorized repairs or alterations.

Repairs

Repair requests are reviewed individually and require prior approval. Unless the issue is confirmed to be a manufacturing defect, the customer is responsible for all repair and shipping costs.

By completing your purchase, you acknowledge and agree to this Return & Refund Policy.